Simply locate the items you wish to purchase by using either the convenient search bar or the user-friendly navigation bar at the top. Once you've found your desired products, add them to your cart, and proceed to checkout for a seamless shopping experience!

We accept all cards - Maestro, Visa, American Express, Mastercard. You can either pay via our website or by phone. Unfortunately we do not accept Pay Pal.

If your order has not yet been picked by our warehouse team call or email us within at least 48 hours of placing your order and you can change or cancel your order for a full refund. If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee of €12 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.

Our parcels all have a ‘leave safe policy’. Pet Supplies are often heavy & bulky, however our orders are tracked and packed with our rain resistant packaging, so they can be left safely! Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can specify delivery information at checkout. This means you can give specific instructions regarding where to leave your parcel if you’re not home. With a neighbour? By the back door? Under the plant pot?

We have a new 30 day return policy so simply post the item back to us.